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Real CodeCanyon questions and author answers

Browse buyer questions, pre-sale scenarios, setup issues, and direct author replies from the years when WP Cost Estimation was sold on CodeCanyon. See how real customers used the plugin and how common questions were answered.

5,557

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Public CodeCanyon support history

19,461

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Customer questions, follow-ups, and context

8,679

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78

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Public email addresses and purchase-code-shaped values are redacted. Original wording is otherwise kept as plain text so the support context stays readable.

Support: 2699Customization: 1536Payments: 1482PDF and email: 1275WooCommerce: 406Booking: 221Licensing: 215

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Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from hearingandme

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadPDF and email
Customerhearingandme

My form has quantity selection, the plus and minus are showing above the image, how can I move this to the bottom?

Authorloopus

Hello, I replied your email .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from bitgod

2 direct author replies in this public CodeCanyon conversation.

4 messages2 author repliesBuyer threadSupport
Customerbitgod

Hi I'm getting this error in console: Uncaught TypeError: Cannot read property 'txt_yes' of undefinedinitFlatUI @ VM8282:1(anonymous function) @ VM8282:1m.Callbacks.j @ jquery.js?ver=1.11.2:2m.Callbacks.k.fireWith @ jquery.js?ver=1.11.2:2m.extend.ready @ jquery.js?ver=1.11.2:2J @ jquery.js?ver=1.11.2:2 I'm developing on my local WampDevelper Pro stack and I can send the error logs if needed. Any ideas on how to fix it?

Authorloopus

Hello, The form ID used in the shortcode is surely wrong. Otherwise, please send me the url when the form will be online, I will debug it .

Customerbitgod

I have found the issue, apparently you have to enter the short code in text mode on the WP back-end. Entering the short code in visual mode will add formatting that will render the short code broken. I hope this helps others. Keep up the great work!

Authorloopus

Thanks !

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from themarper

2 direct author replies in this public CodeCanyon conversation.

4 messages2 author repliesBuyer thread
Customerthemarper

Hi, Great Plugin. It's possible to setup go on "next step" on click selection, without click "next step"? I need the user go automatic in next step after select an item, without the use of next step button. Thanks.

Authorloopus

Hello, No sorry, because it can't work if there are several items selectable on the step .

Customerthemarper

If have single item selection is possible?

Authorloopus

Hello, Simply set the same value in the "group" field of the items. Only one will be selectable. Please dowload the last update, I added an option to go automatically to the next step on selection, if all the items of the current step have the same group.

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from deeps

2 direct author replies in this public CodeCanyon conversation.

4 messages2 author repliesBuyer threadSupportWooCommercePDF and email
Customerdeeps

Hi Loopus - great plugin but I can't get it to add products to the WooCommerce cart. I have enabled the feature in the settings - Thanks, Dave

Authorloopus

Hello, I received email and tested : it works correctly for me . Products are correctly added to the cart. I replied and ask for more information, I wait your email, thanks.

Customerdeeps

Brilliant, super quick support from a very talented developer.. thank you ;o)

Authorloopus

Thank you very much :)

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from oliverkko

0 direct author replies in this public CodeCanyon conversation.

1 messages0 author repliesPayments
Customeroliverkko

Hello, pls in final payment is it possible to choose, more payment method like paypal, bank transfer, etc..?

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from molindogmbh

1 direct author reply in this public CodeCanyon conversation.

3 messages1 author repliesBuyer thread
Customermolindogmbh

Hey, is it possible to display checkboxes with "real" checkboxes and not with a Yes/No slider? Thanks!

Authorloopus

Hello, No, sorry . You can change the "yes/no" text editing the .po language file , in the /languages/ folder .

Customermolindogmbh

No worries, thanks!

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from Gizmopapa

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadSupportCustomizationLicensing
CustomerGizmopapa

Hello! We encountered a problem with the WP Estimation Form plugin. After importing the demo, the preview hasn't worked. So we deleted the plugin, and reinstalled it, and it require the license code again, but it isn't accept the original code, so we'd like to request another code for it. Also, the reinstall hasn't solved the problem, so after some debugging we find out that our template (unite) uses the wordpress internal wptexturize function too. Without the wptexturize call, the plugin works fine, but it would be great, if the plugin would be compatible with the wptexturize function too. Thanks

Authorloopus

Hello, Can you contact me from the support tab, giving me an url where I can see the issue ? I will debug it. Thanks .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from misnar

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
Customermisnar

Mise à jour (.95) : PARFAITE. The new updtate is really perfect ! Nothing more to say, thank you so much for listening your community !

Authorloopus

Thank you very much :)

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from mrterje

1 direct author reply in this public CodeCanyon conversation.

4 messages1 author repliesBuyer threadPDF and emailLicensing
Customermrterje

purchase code cannot be verified, any clue ??

Authorloopus

Hello, I replied your email .

Customermrterje

answered

Customermrterje

thank you for quick service..

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from misnar

2 direct author replies in this public CodeCanyon conversation.

5 messages2 author repliesBuyer threadCustomization
Customermisnar

Bonjour, Après avoir énormément utiliser votre produit je souhaiterais savoir si l'ajout de certaines options est possible. Comme tous les clients, je souhaiterais que cela soit possible et immédiat, mais je sais que ce n'est pas aussi simple. Aussi si vous pouvez prendre le temps de regarder ces qq idées et me dire si cela est réalisable, j'apprécierai vraiment. De nombreux projets personnels dépendent directement de la faisabilité de ces idées. Par ordre d'importance. 1/ Lors de la création d'un "item - image" avoir possibilité de rentrer une URL de destination à ouvrir en blank (lors du clic sur l'image en front). 2/ Intégrer la notion de "sélection unique afin que l'utilisateur ne puisse sélectionner q'un choix/item et ainsi supprimer le bouton "suivant" lors des sélection unique 3/ Un resize auto de l'interface "steps manager", car il est souvent trop petit et il faut se decaler horizontalement, peu pratique pour des projets complexe. 4/ Mettre la version iframe au mm niveau que la version classique. Merci, en espérant que certaines de ces fonctions soient possibles !

Authorloopus

Bonjour, Merci pour votre message. Entendu, je note ces différentes demandes. Je me pencherai la semaine prochaine sur les points 1,2 et 3 . Solutions immédiates : 2. Vous pouvez déjà imposer une sélection unique en utilisant la même valeur dans les champs "group" des produits. J'ajouterai le passage automatique à l'étape suivante si tous les produits d'une même étape ont le même groupe. 3. Vous pouvez ajouter ceci dans le fichier assets/css/lfb_admin.css pour agrandir le panneau contenant les étapes : #lfb_stepsOverflow { max-height: 750px !important; } #lfb_stepsContainer { height: 750px !important; } Concernant le point 4, je note l'idée . Merci .

Customermisnar

Superbe !!! Merci encore pour votre réponse, je ne pouvais pas espérer mieux. Les solutions 2 et 3 fonctionne très bien, hâte de voir la suite !! Bon weekend.

Authorloopus

Merci :) La mise à jour sera disponible directement depuis votre admin WP (mise à jour automatique - onglet plugins) dans quelques heures, ainsi que sur codecanyon . 1. J'ai ajouté une option dans le panneau item afin de pouvoir ouvrir une url dans un nouvel onglet à la sélection d'un produit. 2. Passage automatique à l'étape suivante et masquage du bouton "next step" si tous les items de l'étape en cours ont le même groupe . 3. J'ai pour le moment ajouté de la hauteur (scroll vertical possible) au panneau des étapes .

Customermisnar

#ModeBonheurActivé Ce petit message viens de transformer ce Lundi matin banal en "Lundi-du-bonheur" ^^ Très heureux de lire ça, hâte d'avoir la MAJ. Avec un système aussi flexible bcp de choses vont se débloquer, merci encore !

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from TimArmoo

2 direct author replies in this public CodeCanyon conversation.

4 messages2 author repliesBuyer threadSupportPDF and email
CustomerTimArmoo

Hi, This is a Pre Sale question. I want to be able to use this for my marketing agency so that potential clients can click certain demographics that they want to reach and then as the click their target demographics (for example, they can decide gender, and age etc), then they can see the potential people they can reach. My question then is that although in example, it shows price-is it possible for it to show "number of people" for example

Authorloopus

Hello, If the calculation of "number of people" work as a price calculation, yes.

CustomerTimArmoo

Sure, but what I want to do is get rid of the £ side so that what moves is not seen as price but rather people they can reach. Another issue i have is that when I put in more than one step the plugin freezes. Is there some email i can use to contact you

Authorloopus

You can remove thé currency from settings. Please contact me from the support tab.

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from abuhuzaifah

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadPayments
Customerabuhuzaifah

hi loopus can you add malaysian ringgit to the paypal. the currency is MYR

Authorloopus

Hello, OK, it will be added to the next update. You can use it immediately, simply adding this in the file includes/lfb-admin.php, at line 575 : MYR

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from SimplioLabs

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author replies
CustomerSimplioLabs

We are seriously interested in buying this product. However we need to be able to have site users who fill out the form be able to save their customization for the next time they fill out - also if possibly aside from saving able to duplicate the data for use as a second form [we are dealing with licensees and they are filling out their quarterly royalty sales reports] - we need it to work like this is it possible? [ http://screencast.com/t/OmjWSEvP6 ]

Authorloopus

Hello, No, it isn't possible currently, but I note the request, thanks .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from infosystems

6 direct author replies in this public CodeCanyon conversation.

11 messages6 author repliesBuyer threadSupportPDF and email
Customerinfosystems

Hi, In Chrome and safari when you click the next button it moves the page down to centre on the text before the animation starts. How can I stop this as I don’t want the page to move?

Authorloopus

Hello, To remove the autoscroll, you need to edit the firls assets/js/lfb_form.min.js (source in the same folder), and remove all lines containing : jQuery('body').animate({ scrollTop: posTop }, 250);

Customerinfosystems

Hi, i have removed this code and all was working but now it started again?

Authorloopus

Hello, Did you install an update ? If yes, the js file has been replaced by the new version .

Customerinfosystems

I have version 9.1.92

Authorloopus

Yes. But did you change the version after the modification of the js ?

Customerinfosystems

yes but i also removed the code again

Authorloopus

Then you minified it and paste it in lfb_form.min.js ?

Customerinfosystems

Yes i have also tryed renaming the un-minifeded file so it would use that and it staill has the same issue

Authorloopus

Can you send me the url of the form ?

Authorloopus

Thanks. I see the scroll lines in the js file, they have not been deleted. I replied the email .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from infosystems

4 direct author replies in this public CodeCanyon conversation.

8 messages4 author repliesBuyer threadSupportPDF and email
Customerinfosystems

I’m trying to export the forms but get the following message “An error occurred during the exportation. Please verify that your server supports the ZipArchive php library” I have checked and ZipArchive is on my server How can i export the forms so i can move them to my live site?

Authorloopus

Hello, If ZipArchive is correctly activated, please check if the folder "tmp" in the plugin folder has rights on 0747 (if you don't see the folder, please create it and gives it 0747 rights) .

Customerinfosystems

Yes I have this folder and there are 2 files inside .zip and .json are these the export files that I need to upload onto my live site?

Authorloopus

Yes, the zip file should be your export file. But it is strange you see an error message if it was correctly created. Can you try to import the zip file on your new website ?

Customerinfosystems

I uploaded the zip and got the same error message. I then left to open and came back and it had uploaded even though it showed me the message. Another issue I have it keeps adding additional email fields to the final cost step. just importing it has added 7 that were not there when I exported it?

Authorloopus

Thanks for reporting. The issue with pre-existing fields on import was fixed in the last update. It is available from the "plugin" menu of WP, as automatic update. I'm going to send it to envato .

Customerinfosystems

How long ago was the update I have Version 9.1.92

Authorloopus

The new version is 9.1.93 (it also add a new facultative "legal notice" option on last step), but your version should be ok. Can you contact me from my profile page ? I will reply, then you can send me the exported zip file, I will check it .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from themetom

2 direct author replies in this public CodeCanyon conversation.

4 messages2 author repliesBuyer threadSupport
Customerthemetom

Hi Loopus, thanks in advance for your support. I have a suggestion: please consider the chance to put a Privacy Consent into the final form for all Europeans customer in future release. Thanks!

Authorloopus

Hello themetom, Noted, I will add it, thanks for the good idea .

Authorloopus

Done. This new feature will be added to the next update. You can contact me from my profile page if you want it immediately .

Customerthemetom

Thanks a lot! :)

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from plazari15

4 direct author replies in this public CodeCanyon conversation.

8 messages4 author repliesBuyer threadSupportPaymentsPDF and email
Customerplazari15

Hello, I wonder when will add a condition based on OR and not only in DNA. I'm putting together a budget and precise form of the options if the client selects one or if it select 2 or 3 if he select ...

Authorloopus

Hello, All conditions in a link work as AND operator. Simply create another link with other conditions.

Customerplazari15

But I need OR conditions in the same option ... how to do this ??

Authorloopus

Different links work as OR. If you want, contact me from my profile page, giving me the url of the form and an explaination of what you want to do, I will help you.

Customerplazari15

I sent an email to you ... Below the contents of the mail ... -------------------------------------------------- ------------------------------------ Hello, I am contacting you because of a need on the budget form (http://codecanyon.net/item/wp-estimation-payment-forms-builder/7818230). The form is working on my site at this link (http://ivagou.com.br/orcamento) in step "Project Type" I need any of these the user to select, type "Back-end", "front- end "and others go to the next step. Today the user goes to "technology" only if they click Blog, and not want it that way, I'm a programmer, is there anything I can do to include OR logic?

Authorloopus

Thanks, I see. Simply remove all conditions of the link. All items will go to the next step .

Customerplazari15

Okay, that may solve .. But there are some who still need to compulsorily send to another step. Some links have to go to other X to Y, for example ... How do I do this?

Authorloopus

Each link work as OR . When the user click on "next step", if there are several links with all conditions filled, the selected one will be the one containing the most conditions. But I understand your request, I will study the possibility to add different OR conditions in a same link . Thanks .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from molindogmbh

2 direct author replies in this public CodeCanyon conversation.

3 messages2 author repliesBuyer threadSupportCustomizationPDF and email
Customermolindogmbh

Hey, I've set up a custom html confirmation email. Everything works fine except this issue: all the domains in the href="" tag are replaced by "..". So if I save the template with «a href="http://www.google.com/subsite" » it's getting replaced by « a href="../subsite" » after saving. Any ideas? Thanks in advance!

Authorloopus

Hello, Can you send me a temporary access to the plugin backend ? I will check it . Thanks.

Authorloopus

Fixed, thank you .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from jeanjohnson2911

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
Customerjeanjohnson2911

Hello, I have a PRE SALE questions. I need to make a Decision Guide for a client that sells deck stain. He wants this form to walk them through what type of wood, then what condition the wood is in, then how many square feet - and then link to the correct product. He wants it to perform and look like this conditional form: http://thenuschool.com/how-much/?from=boldhome#/start Will this plugin do this? I want to keep the site shopper on one page while making their choices. Thanks, Jean

Authorloopus

Hello, This plugin can do what the mentioned form do, but it can't give an url of a product as result. It will give a numeric value (price, points ....) .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from georgi_ana_03

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesSupportPDF and email
Customergeorgi_ana_03

Hi Loopus ! I sent you an email about my problem . I bought this plugin but it's not for mobilpay as I thought. How can I get my money back or how is the procedure in this case? Thank you, Georgiana

Authorloopus

Hello, Yes, no problem. Simply ask a refund from https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- (the last link) . I will accept it on my side .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from RENURE

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesWooCommercePayments
CustomerRENURE

Hi, I have a particular situation and wanted to check if this plugin can work for me. I want to use two options for calculating the price. 1) USD with paypal for International customers 2) INR (Indian currency) with PayUMoney payment gateway for Indian customers I understand that option 1 is currently possible with your plugin but can I also do the option 2 with your plugin. As in the different currency and a different payment gateway. Note: I will not be using woocommerce or anything. Waiting for your reply. Thanks Aayush

Authorloopus

Hello, No, sorry, currently payments work only with PayPal or woo commerce.

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from abuhuzaifah

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
Customerabuhuzaifah

Hi there, i try to install the plugin to my wordpress. but come out error "The uploaded file exceeds the upload_max_filesize directive in php.ini."

Authorloopus

Hello, You can edit your php.ini file, or simply upload the plugin using FTP.

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from molindogmbh

0 direct author replies in this public CodeCanyon conversation.

1 messages0 author replies
Customermolindogmbh

doublepost

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from bastien31000

1 direct author reply in this public CodeCanyon conversation.

3 messages1 author repliesPayments
Customerbastien31000

Hi, This plugin looks great and exactly what I need for on of my client but On question. I want to use it with paypal payment. Is it possible to have a resume of all the choices of the user in the last step before the user clicks on the order button ? It's something mandatory in my country. Thanks for reply and great work

Authorloopus

Hello, No, there isn't resume at end currently, unless you use it with woo commerce (products are added to cart, then the user follows the normal sales process) . I note the request, thanks .

Customerbastien31000

ok. Thanks for the quick reply.

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from themetom

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadPDF and email
Customerthemetom

Hi Loopus, i have installed the plugin, but i'm not able to receive email from final form. I have just tryed with "set email sender" plugin too. Read my mail message, i have sent to you a temporary admin to my WP installation. Thanks

Authorloopus

Hello, I replied your email .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from weena123

2 direct author replies in this public CodeCanyon conversation.

4 messages2 author repliesBuyer threadSupportPDF and email
Customerweena123

Hello there, I absolutely love this form builder, it is so easy to create - so thank you! I just have a quick question. The email that is sent to me with the total cost etc. - is there a way of including all the answers to the questions asked in the form? So for example, one of the questions is "Where did you hear about us?" the answers are in checkbox - "internet" "advert" etc. is there a way of also sending this information through? Hope this makes sense!

Authorloopus

Hello, Thanks for your message :) Is it the last version ? If no, please update it, I fixed an issue with checkbox in a previous update . All selected checkbox should be displayed in the email. Only unchecked checkbox aren't displayed .

Customerweena123

Hello, No I did have an old version, put have just installed the latest version. Whereabouts are the checkboxes you are referring to? Many thanks

Authorloopus

Hello, I talked about the checkbox in your forms. Only selected checkbox appear in the email .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from Gualquer

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
CustomerGualquer

Hello, the form allows the user (customer ) upload files? :) Thanks!

Authorloopus

Hello, Currently, not natively. But if you use Gravity Form, you can assign a Gravity form to the last step, and use file fields, lists, datepicker etc ... inside .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from tiagocaus

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
Customertiagocaus

I am very excited to buy but have a question. The form opens within my website, or a blank page?

Authorloopus

Hello, You can insert your forms inside the pages, as popup, or in fullscreen .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from jewel_bug

2 direct author replies in this public CodeCanyon conversation.

4 messages2 author replies
Customerjewel_bug

Hi I am wondering if your plugin works with WPMS? Cheers.

Authorloopus

Hello, Sorry, I don't use WPMS, I will do tests .

Customerjewel_bug

Thanks!

Authorloopus

Yes, it works, some customers use it on WPMS.

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from molindogmbh

3 direct author replies in this public CodeCanyon conversation.

9 messages3 author repliesBuyer threadSupportCustomization
Customermolindogmbh

Hey! Great plugin, thanks! I've read some older comments about Google Analytics support for every single step. Any progress on this feature? Thanks in advance!

Customermolindogmbh

Follow up question: Is there any way to insert an image into one step that is for illustration purposes only (not clickable). It would be sufficient if there's a way to grab a particular element on a particular step with a CSS class/ID (so i could apply the background property)... any idea? Thanks in advance!

Customermolindogmbh

(doublepost)

Authorloopus

Hello, Thanks :) 1) Analytics on each step appears complicated because the form is powered by ajax . It is theoretically possible, but after testing, I saw there can be conflicts depending on where the theme (or some plugin) inserted the analytics script. I note your request and will study it more closely if there are several requests . 2) In css, you can target the desired location where you want to add the picture like this ( add it in the "Custom CSS" field of your form) : #estimation_popup #mainPanel .genSlide[data-title="The Step Title"] > .itemBloc:nth-child(2)::after { content: ""; display: inline-block; width: 64px; height: 64px; background-image: url(http://www.yourwebsite.com/yourImage.png); margin-left: 28px; margin-right: 28px; } Replacing The Step Title by the desired step title and nth-child(x) by the desired item position. The image will be displayed after it .

Customermolindogmbh

Thanks for the quick reply! 1) Would be a great add-on if you can figure it out... 2) Worked just fine, thanks! I used the data-stepid though. One more thing: 3) Is there any way to save the referral page URL when the form is submitted?

Authorloopus

3) Adding this to assets/js/lfb_form.min.js (at line 502 of the source you can find in the same folder) : content += ' Referral url : ' + document.referrer+ ' '; Just before the line "var pattern = /^\d+(\.\d{2})?$/;" . It should do the job .

Customermolindogmbh

perfect, thanks a lot! I just talked to my workmate about the Google Analytics tracking. He did something similar before, I'll keep you posted if we figure something out. :)

Customermolindogmbh

Hey! Another quick question: is it possible to skip the "Succeed text" after submitting the form and go directly to the URL specified for "Call an url on close" without any delay? Thanks in advance

Authorloopus

Hello, If you want, send me your lfb_form.js file, I will add this customization . You can contact me from http://codecanyon.net/user/loopus#contact .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from infosystems

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadSupport
Customerinfosystems

Hi, Could you help me with the following On one of the steps the return to previous link is not showing up. When going back a step that has a quantity selector you have to click it twice before the + - show up. This isn’t very user friendly is there a way to have them show up all the time? Also the thankyou page is very bare so I created my own but it’s still shows the one from the plugin first before redirecting to the one I created, how can I stop this from showing?

Authorloopus

Hello, Can you send me the form page url ? (you can contact me from http://codecanyon.net/user/loopus#contact) . There isn't a "Thank you" page, only a message before the redirection. You can customize it from the "Texts" tab of your form settings.

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from aam

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesSupport
Customeraam

Hello! I purchased this item long back but it is not available in downloads, nor does your page indicate that I bought this item when I land on it. I need the download, pl. add it back to my list opf downloads

Authorloopus

Hello, I am the author of the plugin, but I don't manage the downloads pages of codecanyon. The website is managed by envato . Please open a support ticket here, they will help you to resolve your issue : https://help.market.envato.com/hc/en-us/requests/new

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from viktorbakardzhiev

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author replies
Customerviktorbakardzhiev

Hello, I have a Pre-Sale Question: I want to create a form for a gift basket. The steps will be as follows: At the beginning the user must select the total of bags before choossing the type of bag. So that number multiplies all the quantities Of the following products. If i choose 10 bags, the next step i can only choose type of bag(it wont ask me for an amount), when the product list shows up, i select the products and the amount, if i choose 1 piece of product A, and 2 of product B, at the end, it automatically should multiply the product with the total amount of bags, So it should looke like this 10 cellophane bags, 10 product A 20 product B (10x1 of product A) (10x2 of product B) - The most important part is the conditional logic with the multiplied products. Thank you in advance.

Authorloopus

Hello, No, sorry, it's not currently possible to do this with multiplied products . I note the idea of a such conditional logic on items, I will study this possibility . Thanks .

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from misnar

1 direct author reply in this public CodeCanyon conversation.

3 messages1 author repliesBuyer threadCustomization
Customermisnar

Hi, Still loving this plugins, i use it everyday !! thanks for the update too, select field is a really good feature. But still have some questions, i would need the following feature: The possibility to not display the price/progess bar at all ? And i need to turn off the final price display on the "last step" page, is it possible too ? If this taks need a real amount of work, i'll be happy to hired you to makes this working. Thanks a lot.

Authorloopus

Hello, Thanks for the message :) You should install the last version. You will see a new "Hide the final price ? " option under the "Last Step" tab . To hide the progress bar, simply add this to the Custom CSS field of your form ("design" tab) : #estimation_popup .genPrice { display: none !important;}

Customermisnar

works perfect thx a lot !

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Question from WritersHandStudios

4 direct author replies in this public CodeCanyon conversation.

8 messages4 author repliesBuyer threadSupportPDF and email
CustomerWritersHandStudios

Hi there, I've updated to the latest version, however, every time I try to edit a form, it just flashes blue and then nothing happens. Please advise...

Authorloopus

Hello, Is it a new form, or an import of your previous forms ? (data exported with oldest versions isn't compatible with the new visual system) If you want, you can send me a temporary access to the plugin backend, I will debug it . If you prefer, you can also use the "previous version" you can find in the main package . You can contact me from http://codecanyon.net/user/loopus#contact .

Authorloopus

Please don't give the access in comments, it will make your website vulnerable !

CustomerWritersHandStudios

Okay, changing and emailing credentials to you.

Authorloopus

I flagged the comment to hide the access. No problem, I'm waiting your email .

CustomerWritersHandStudios

Email Sent.

Authorloopus

Fixed :)

CustomerWritersHandStudios

Thank you so much for the prompt service! It's working perfectly now.

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Question from Lorens-Design

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
CustomerLorens-Design

Hi, Same question like everyone ask you. Why there is no option to use fonticons? This would be a huge benefit to your plugin. Please consider this. It gives a lot more extra fucntionality. You made this plugin to earn money, people will pay for this. Just give us what we want :) Thanks.

Authorloopus

Hello, Thanks for sharing your wish a second time. I already noted this idea for a future update . I have other things planned before . Currently, there is an option to auto-colorize pictures, and you can easily find png flat icons on web (http://www.iconsdb.com/, http://www.flaticon.com/ etc ...) Thanks .

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Question from jaywestdesigns

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author replies
Customerjaywestdesigns

Your plugin doesn't work on the test site... when I goto the last step Add to Cart nothing happens, when I close it the cart stays empty as well. Looking forward purchasing this plugin.

Authorloopus

Hello, Thanks for reporting. There is a lot of visits to the demo site, and my (small) server saturated. It should be ok now.

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Question from pizza007

1 direct author reply in this public CodeCanyon conversation.

3 messages1 author repliesBuyer threadSupport
Customerpizza007

Hi, I just bought the plugin. When I edit something the screen freezes. It becomes green with a playing circle. I cant do anything then. What is the problem exactly?

Authorloopus

Hello, Maybe you have a js conflict. Please contact me from the support tab, giving me a temporary access to the plugin backend, I will debug it . Otherwise, you can try the "previous version" you can find in the package .

Customerpizza007

Thank you very much. The previous version works fine.

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Question from tomlopess

4 direct author replies in this public CodeCanyon conversation.

11 messages4 author repliesBuyer threadCustomization
Customertomlopess

i modified /assets/css/lfb_forms.css #estimation_popup.wpe_bootstraped #mainPanel .genSlide .genContent div.selectable .img { max-width: 64px; max-height: 64px; modified to #estimation_popup.wpe_bootstraped #mainPanel .genSlide .genContent div.selectable .img { max-width: 256px; max-height: 256px; on the site , continues with small images , such as changing the image size of the products?

Authorloopus

Please, can you group your messages on the same post ? If you send me the url of the form, I will check it .

Customertomlopess

ok sorry http://kitlanchesp.com/online/

Authorloopus

You don't need to edit the css file, you can directly change the size of pictures from the "design" tab of the form .

Customertomlopess

thank you, I had not noticed this field.

Customertomlopess

HI, how to hide the red marked prices? http://i.imgur.com/DiuJbjw.jpg

Authorloopus

You need to edit assets/js/lfb_form.min.js (source in the same folder), and remove " + ' : ' + priceItem " at lines 438 and 441 : content += ' - ' + quantityText + jQuery(this).data("originaltitle") + ' ';

Customertomlopess

what's wrong? http://i.imgur.com/7peow4p.png I cleared the cache after modifying, keeps popping total price of each item

Customertomlopess

sorry, ok is working =D thanks

Customertomlopess

It is possible to change the name of the WP_Estimation_Form plugin folder?

Authorloopus

I don't know, I think you can test .

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Question from 3ejoueur

1 direct author reply in this public CodeCanyon conversation.

3 messages1 author repliesBuyer threadSupportCustomizationPayments
Customer3ejoueur

Hi, we are looking to buy this product for a site that would be host at wp engine... do you still got the same conflict with this host as mentionned in this post: http://codecanyon.net/item/wp-estimation-payment-forms-builder/7818230/comments?utf8=%E2%9C%93&term=wpengine&from_buyers_and_authors_only=0? Is it fixed now? Thanks in advance, JP

Authorloopus

Hello, Yes, it should be ok now. If you have a css conflict, simply contact me from the support tab, I will fix it .

Customer3ejoueur

Great! I'll let you know! Thanks for this very quick answer! Best, JP

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Question from lobo111987

1 direct author reply in this public CodeCanyon conversation.

3 messages1 author repliesBuyer threadSupport
Customerlobo111987

Hi, I got a problem with the "Get Started" button, when I click on it, it does not go anywhere. My website is: http://digitalvietworld.com/test/ Thanks

Authorloopus

Hello, It seems to be a conflict with the version of bootstrap used in the theme. Can you contact me from the support tab ? I'm going to send you a corrcection for your case .

Customerlobo111987

yes i did

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Question from tomlopess

4 direct author replies in this public CodeCanyon conversation.

10 messages4 author repliesBuyer threadSupportCustomizationPDF and email
Customertomlopess

how to request e- mail + name + phone before starting the quotation ?

Customertomlopess

managed to solve , hiding the price , the customer only see price in email after email capture , marked the box to send customer email , I am not receiving email how to solve?

Customertomlopess

I performed several tests , I received some emails in gmail , no email testing can be delivered to Hotmail / Outlook

Authorloopus

Hello, The plugin doesn't use a custom email function : it uses the classical wp_mail() function . It works correctly on outlook / gmail etc .... Please check in spams, or the spams rules on your outlook account .

Customertomlopess

can you help me? I'm trying to set hours , has many bugs this plugin, so far I'm having problems when I click to edit [ estimation_form form_id = "4" ] it opens [ estimation_form form_id = " 5" ] and when I open [ estimation_form form_id = " 5" ] opens the [ estimation_form form_id = "4" ]

Authorloopus

Maybe you have a conflict. Can you send me a temporary access to the backend ? I will help you . You can contact me from http://codecanyon.net/user/loopus#contact

Customertomlopess

emails delivered to gmail , is received [email redacted] I specified an email on the "Admin email" and not this [email redacted]

Authorloopus

Some themes remove the correct sender of wp emails, simply use this plugin to fix it : https://wordpress.org/plugins/wp-simple-mail-sender/

Customertomlopess

the plug -in worked perfectly , keep getting normal at gmail , hotmail is not receiving, Why It Happens ?

Authorloopus

I replied your email. I tested my plugin and your existing contact 7 form : emails aren't received on outlook emails too. I think there is a problem on the server configuration.

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Question from adrianhm

3 direct author replies in this public CodeCanyon conversation.

8 messages3 author repliesSupportWooCommerce
Customeradrianhm

Hello, I would have a chance to put the product descriptions? Thanks!

Customeradrianhm

Works with atributes? sorry my english regards

Authorloopus

Hello, Are you talking about woo products ? If you use woo commerce, you can use products as items (it also works with products variations). You can add a small description under each item if you want .

Customeradrianhm

Thanks for the answer, Yes i talk about woocommerce How to choose variations of the product shown? I talk about front end Thanks, beautiful plugins

Authorloopus

Thanks :) When you assign a product to an item, you see each variations in list (1 item = 1 variation) .

Customeradrianhm

:( I mention my case to see if you could do something ... Buy mattresses and each mattress has 5 steps, of course ... I could not put 5 product variations. I really love this plugin and I need to have to create packs (mattress, support, pillow) XD, I'm really in love XD

Authorloopus

I understand, I note the idea, thanks .

Customeradrianhm

I think it would be a great upgrade, there are very few plugins that make the system create your pack. Please if you are going to develop it tell me to follow you around to immediately buy it XD thanks a lot

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Question from fearRacious

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesPaymentsPDF and email
CustomerfearRacious

Hello Presale question: We are looking for a wordpress form for exhibitor to signed up and pay us online.. I believe the plugin store data on wordpress? And does it shows also the list of registered exhibitor on a page.. What about payment, we are using authorize.net to make payments, does the plugin has it too?? Please let me know asap.. Cheers

Authorloopus

Hello, 1. Yes, orders are stored on backend and sent by email . 2. No, there isn't a page specially to shows the list of customers, but you see them on the orders page. 3. Currently, payment can be done via paypal only (card or paypal account) .

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Question from tomlopess

0 direct author replies in this public CodeCanyon conversation.

2 messages0 author repliesSupport
Customertomlopess

http://i.imgur.com/AwkeA2Y.png ??is correct? I think this problem with

Customertomlopess

I managed to solve , deleting and deleting plugin data and reinstalling the plug

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Question from FissioMedia

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesWooCommerce
CustomerFissioMedia

Presale question Hi, Can this plugin be used to first ask the user a series of questions and based on the answers, recommend that one should buy products foo, bar and baz? (The plugin is planned to be used with Woocommerce, so one could add the recommended products to the cart.) For example, 1) red or blue 2) square or triangle 3) giraffe or elephant -> You should buy the product XYZ -> Add to cart best regards, Antti

Authorloopus

Hello, No, not currently. I note the idea, thanks .

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Question from Flowsopher

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author replies
CustomerFlowsopher

Impressive sales , mate! You must be doing things right!

Authorloopus

Hello Flowsopher, Thank you ! :)

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Question from whitedesign10

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author replies
Customerwhitedesign10

Hello, Will this plugin allow the creation a total price which is a price range (not a specific price) For example Products in drop down Powerpoints = $120 to $200 Lighting = $150 to $300 Total price if powerpoints selected = $120 to $200 If you could please get back to me it would be appreciated

Authorloopus

Hello, Not currently, but I note the request, thanks .

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Question from SkillfulAntics

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadSupport
CustomerSkillfulAntics

I am having a bit of a problem. First, the plugin would not allow the dashboard to load - so I unintalled in. Then I reinstalled the latest version. I can now get into the dashboard, but when I try to edit the form it flashes the screen blue for a second and does nothing? Thank you for your help!

Authorloopus

Hello, Can you send me a temporary access to the plugin backend ? I will debug it . Thanks .

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Question from infosystems

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
Customerinfosystems

Hi, Can the pictures be greyscale and then colour when they are selected, how would I do this?

Authorloopus

Hello, Not currently, but it is on my list of options to add in future updates.

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Question from yra4000

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
Customeryra4000

Plugin works great except for the toggle switches. They are cut off

Authorloopus

Hello, Where is the form ?

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Question from aeonmedia_alex

1 direct author reply in this public CodeCanyon conversation.

3 messages1 author repliesBuyer threadPDF and email
Customeraeonmedia_alex

I have reported a bug via the form and have not heard back from you (its been several days). The 'selection' type of elements (pictures and checkboxes) are not functioning. If you choose 'selection required' and click on a selected icon and try to proceed, it fails. Not getting bringing those values into the database either. Other information is being written to the sql tables, anything entered into the textfield type does work.

Authorloopus

Hello, I received your email, but my reply could not be delivered (error 554 [email redacted]) . You surely have a js conflict. Please send me the url of the form and a correct email, I will debug it .

Customeraeonmedia_alex

thank you! sent you another PM with alternative emails and I am looking forward to hearing back from you!

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Question from sinayes

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadSupport
Customersinayes

Hi, i have a problem. This plugin dont use WEB FONT ICON, ( for example : Fontawesome, or other web icon sets ) I want web font icon for "steps picture" do you do this ?

Authorloopus

Hello, As mentioned in the plugin description (and as you can see on video preview), it works with pictures, not webfonts. I note your suggestion. You can find free icons here : http://www.iconsdb.com/ http://www.flaticon.com/

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Question from learning1983

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
Customerlearning1983

Hello, Thank you for the awesome plugin, is there any way to have fields like this: 1. Choose Country (Dropdown, or add country like tagging) with calculation function (ex: country list with value) 2.Two Checkbox with its value 3. data picker, days calculation (From - To = X days) days calculation 4. Age (data picker) age calculation In last step I using GF, but I want to calculate cost for online application form, in your side I want to have calculation and in GF side client can fill clients information... is it possible?

Authorloopus

Hello, No, not currently. But I note the ideas , thanks .

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Question from fodsal80

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadPDF and email
Customerfodsal80

with the latest update no longer receiving email

Authorloopus

Hello, Strange, there isn't any change on email function in the last update. Can you send me a temporary access to the plugin backend, to check it ? You can contact me from http://codecanyon.net/user/loopus#contact .

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Question from Wulpix

1 direct author reply in this public CodeCanyon conversation.

3 messages1 author repliesBuyer thread
CustomerWulpix

Dear Loopus Team, I dont understand.. The plugin is not working! Neither able to import nor able to create a new form? When I try to import.. the page is just reloaded again and when I try to add a new form it is loading for hours? Does this require any other plugin like Gravityforms to be installed?

CustomerWulpix

Got it! Thanks anyway! :).

Authorloopus

Super :)

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Question from carpediem17

1 direct author reply in this public CodeCanyon conversation.

3 messages1 author repliesBuyer threadSupport
Customercarpediem17

hi again, just bought the plugin, but seems there are a few bugs, when i try to edit the form, it takes a few click on the form name before the editing window opens, but when it does, nothing visible on the preview window: http://gyazo.com/0bca666061ffa00a21de2826505faa35 and when i press the add new step button, nothing seems to be happening. please advise

Customercarpediem17

i think i might have fond the issue, whole LTR-RTL stuff

Authorloopus

Hello, Yes, the backend was made in LTR (english is the default language) . Did you resolve your issue ? Otherwise, please send me the url where I can see problem ? You can contact me from http://codecanyon.net/user/loopus#contact .

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Question from carpediem17

3 direct author replies in this public CodeCanyon conversation.

6 messages3 author repliesBuyer threadCustomization
Customercarpediem17

HI there, presale question: I was trying to check the Default DEMO, and it shows a blank white page, I have cleaned the cache, tried a few browsers, but nothing.. please advise

Authorloopus

Hello, It works for me, strange. I will check the server hosting the demo. There is the direct link : http://www.wordpress-estimation-form.com/estimation-form-my-estimation-form/ Does it work for you ?

Customercarpediem17

no my friend, all i see is a blank white page (checked on a few computers and browsers), just a clue, when i inspect the "body" has a " display: none;" style... thats what i see: http://gyazo.com/8a8c8c40c14a14168b7fba8284f9e84b

Authorloopus

Strange ... Do you see an error in console of the browser ? There is another link : http://www.loopus-plugins.com/?lfb_action=preview&form=1

Customercarpediem17

yeah i see 2 errors: Uncaught SyntaxError: Unexpected token , http://www.wordpress-estimation-form.com/wp-content/themes/current/images/bg.png Failed to load resource: the server responded with a status of 404 (Not Found) the other links works fine! I wonder if i might expect issues with my theme?

Authorloopus

It should work correctly. If there is a css conflict with your theme, simply contact me from my profile page, I will give you the css rules to add in the "Custom CSS" field of your forms to fix it .

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Question from faufau

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadSupport
Customerfaufau

Hi there, I am getting this error on the top, can you pleas help me to resolve this issue ? http://svajoniuaustralija.lt/1-skaiciuokle/

Authorloopus

Hello, This is an old version, you should install the update .

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Question from camargoander

2 direct author replies in this public CodeCanyon conversation.

3 messages2 author repliesSupportPayments
Customercamargoander

bug in WP backend Estimation & Payment Forms Builder, look   bug Video https://www.youtube.com/watch?v=VwfD583iQaU&feature=youtu.be Shop 57online.com.br

Authorloopus

Hello, Can you please send me a temporary access to the plugin backend, to see the issue ? Please contact me from your buyer account. Thanks .

Authorloopus

Fixed .

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Question from cresiweb

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadSupport
Customercresiweb

hi, i have upgrade your plugin from the version 4.9 to the last... but now i have a serious problem: I can't see more my estimation form i have created, and i can't create a new.. Can you help me? Thanks

Authorloopus

Hello, Sorry, oldest versions aren't compatible with the new one. You need to uninstall/reinstall it, and recreate your forms to use the new version, containing the visual system. Otherwise, you can use the alternative version you can find in the folder "Previous Version" of the package . It should work with your current data .

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Question from Spherose

3 direct author replies in this public CodeCanyon conversation.

6 messages3 author repliesBuyer thread
CustomerSpherose

Hello! Can You tell me where to change the output of [project_content] ? :) Cheers, A.

Authorloopus

Hello, You need to study and modify the function wpe_getFormContent() of the file assets/lfb_form.min.js (source in the same folder) .

CustomerSpherose

Okay, thanks. Request needed. Is it possible to make conditional logic for item inside step? :) Also - how ordres numbers are generated? :) They seems rly random for me. :)

Authorloopus

No, there isn't conditional logic for items currently . The reference of the order is increased by 1 each time a customer uses the form.

CustomerSpherose

Each time for use or submit? :) Cause i got from submission 16, 28 and 74 :D

Authorloopus

Yes, currently, each time for use, because the plugin need to know the current ref before submission, to send it to Gravity Form, if you use it . I will study how to improve this point .

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Question from cyberarena

2 direct author replies in this public CodeCanyon conversation.

4 messages2 author repliesWooCommerce
Customercyberarena

seems like your live demo for woocommerce is not working. :(

Authorloopus

Hello, It works for me. Can you try again ?

Customercyberarena

there is a white screen for me on this link: http://www.wordpress-estimation-form.com/_shop/estimation-form-my-estimation-form/

Authorloopus

There is a mistake, the url is : http://www.wordpress-estimation-form.com/_shop/ . I removed the wrong links from the menu .

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Question from iMytz

2 direct author replies in this public CodeCanyon conversation.

4 messages2 author repliesBuyer threadSupport
CustomeriMytz

Hello, I am having problems with the plugin in my website. Firstly it seems that on mobile it is sometimes difficult to checkmark an image (option) Second.. we are using lot's of titles as questions with the yes/no option.. we do not see these titles and also not their yes/no choices if someone submits the form. This counts for backend order system and also for the e-mail. How can we fix this? (adding a small description to everything is a bit useless because it messes up the clean interface) please help asap For now, we cannot now what people are choosing. thanks in advance!

Authorloopus

Hello, Can you send me the url of the form where I can see the problem ?

CustomeriMytz

Yes, I send you an e-mail now with the URL. (via the support form) I would appreciate it if you can take a look soon :)

Authorloopus

Issue fixed, thank you .

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Question from vamtam

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
Customervamtam

Hi, you're using the /e flag for preg_replace which is deprecated in the latest PHP version. I also PM you. Regards: Nikolay

Authorloopus

Hello, Thanks for reporting ! I fixed it and sent you the update .

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Question from zzzland0123

2 direct author replies in this public CodeCanyon conversation.

5 messages2 author repliesBuyer threadSupport
Customerzzzland0123

I have been trying to use the demo on iPad and safari but only get a blank page with the envato header...

Customerzzzland0123

Also iPhone.

Authorloopus

Hello, I fixed the issue on demo, please try to clear the cache of your browsers, it should be ok .

Customerzzzland0123

Im not sure whats going on but I have cleared the cache on all browsers and only get a white screen with the invite header banner when trying to see the live preview. ipad ios8 safari / ical white screen iphone ios8 safari white screen imac safari/firefox white screen Please advise

Authorloopus

Did you try to remove the envato frame ?

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Question from zeddje

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
Customerzeddje

Hi there... Will it already work with multiple languages when using WPML?

Authorloopus

Hello, Backend is ready to be translated from WPML. Currently, each form works with a single language. But you can easily duplicate and edit texts of the forms .

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Question from Alex-83

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer thread
CustomerAlex-83

Hello, This is really a great plugin! Perhaps I am stuck at a point. I am using the old version of the plugin with Woocomerce and it working really good. But when I select "Enable quantity choice ?" I only get the option "Max quantity" where as I also need "Min quantity" to select. So for example I need to set the minimum quantity of 6 and maximum of 10. Can you please guide me how do I do that? Please note: I can make changes if necessary to files.

Authorloopus

Hello, Thanks :) Ok, I just added a new "minimum quantity" option. It will be available as automatic update. If you want it immediately, you can contact me from my profile page .

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Question from lookforme

1 direct author reply in this public CodeCanyon conversation.

2 messages1 author repliesBuyer threadSupportCustomization
Customerlookforme

Hi, How can I style the tooltip? It appears all the way to the left, and there was no way I could locate it in the CSS files. Maybe I am missing something. Also is there a way to translate the Yes, and NO check? You'll have to include that in the options next time. Plus support the plugin for RTL

Authorloopus

Hello, 1) Can you send me the url of the form ? (you can contact me from my profile page) 2. Yes/No : simply edit the .po file you can find in the language folder . Thanks

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Question from acrwebline

2 direct author replies in this public CodeCanyon conversation.

4 messages2 author repliesSupportPDF and email
Customeracrwebline

This could be a great addition to my site. I was trying your preview, but when I get to the final step, enter my email address and click on the "Order my website" button, nothing happens... Is this normal? or should it display a confirmation. Is it working properly? I didn't get any email either. Thanks

Authorloopus

Hello, Thanks for reporting, I fixed the issue on demo . On the demo, the customer doesn't receive email. On the normal version, the admin receive the email, and you can choose to send an email to the customer too .

Customeracrwebline

I went back and now it only displays a blank page

Authorloopus

Done .

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Question from DoebankDesigns

8 direct author replies in this public CodeCanyon conversation.

21 messages8 author repliesBuyer threadSupportCustomizationPayments
CustomerDoebankDesigns

I purchased the plugin yesterday, and it's great! However, on mobile devices there are a few problems: 1. The user must tap twice to select an image item. The first tap just shows the tooltip. This is not good behavior for mobile. 2. The vertical spacing on mobile devices is too large. Users shouldn't have to scroll down to see that there is more than one option. 3. When a user selects an item, it should (at least have the option to) automatically advance to the next step. As it is, if they tap an option on mobile, due to the two-tap and vertical spacing issues, they may not know that they need to then tap "Next." As much as I love this plugin, if there is no way to correct these issues, this may be useless for me. Do you have any suggestions?

Authorloopus

Hello, 1. It's because there isn't mouseover event on mobile. If your item doesn't use description, the user must can see the tooltip to see the title. I will study how to improve this point on mobile. 2. Can you send me the url of your form ? Maybe there is a css conflict. You can also add your own css rules in the "Custom CSS" field of your form . 3. This suggestion can't work if there are several selectable items on a step. But it can be a good option for grouped items, I note the idea.

CustomerDoebankDesigns

Thanks. 1. Please look into the double-tap issue soon. I noted that this issue was raised 6 months ago by another user (http://codecanyon.net/item/wp-estimation-payment-forms-builder/7818230/comments?page=24&filter=all#comment_8763824). Just a thought, is there a way to disable the tooltips altogether? Maybe that would help. 2. I was able to fix the vertical spacing on mobile using CSS. 3. Good idea...auto-advance for grouped items. That would be a fantastic update! Thanks again for the great plugin.

Authorloopus

1. You are right, I fixed it in a previous update. I can't reproduce the "2 clicks" bug on my side. You should have a js or css conflict on your theme. Can you send me the url of the form ? Thanks !

CustomerDoebankDesigns

I figured out a workaround using check boxes with an image in the description field. But if you can show me where the conflict is, I'd rather do it using images instead of check boxes. Here's my form: http://www.doebankdesigns.com/pricing-options/

Authorloopus

Can you create a test form with a picture item ? So I will can check where is the conflict .

CustomerDoebankDesigns

Here you go: http://www.doebankdesigns.com/test/

Authorloopus

Thank you. I see it on iPhone and iPad : the first click shows the tooltip, and the next clicks enables/disables the item. It doesn't seem really problematic, but as wanted, I just added a new option allowing to remove the tooltips on touch devices. The automatic update will be available on your backend in a few minutes/hours .

CustomerDoebankDesigns

Wonderful! Thank you. I'll look for the update and let you know how it works on my end.

CustomerDoebankDesigns

I haven't seen that update yet.

Authorloopus

The automatic update should be available from your plugins panel. You do not see it ?

CustomerDoebankDesigns

No. No update is showing, and it's still showing Version 9.1.83.

Authorloopus

Strange. Please contact from my profile page, I will send you the update .

CustomerDoebankDesigns

Thanks for sending me the update. Works like a charm!

CustomerDoebankDesigns

Okay, now I can't edit my forms. I just get the loading green screen. I tried creating a new form, and I could edit that one for a while, but now just the loading screen again.

Authorloopus

Can you send me a temporary access to the plugin backend ? I will check it . Thanks .

CustomerDoebankDesigns

Just sent login info to your email

CustomerDoebankDesigns

It seems like I can create a form and get started, but after developing a few steps, if I go back to the form list and try to edit that form again, it won't let me in.

CustomerDoebankDesigns

One more problem: My checkbox items are not showing up in the confirmation email or the order details screen.

Authorloopus

I don't see your email, can you send me a temporary access to the plugin backend, to see the bug ?

CustomerDoebankDesigns

Just emailed it.

Public CodeCanyon discussion · WP Cost Estimation & Payment Forms Builder

Question from Spherose

1 direct author reply in this public CodeCanyon conversation.

3 messages1 author repliesBuyer threadSupport
CustomerSpherose

Hi there! It's seems its perfectly what i am looking for... HOWEVER there is one thing i have problem with. Im a bookbinder, and in my product customer can select from 5 do 35 pages (each pages add e.g. +10$ to price). When i use standard 'picture option' with quantity select it's kind not optimal and confusing for user to click 30 times to get to 30 pages selection. Neverthless quantity start from 1 :) I tought of making 30 items with price for 05, 06 etc... But I have 17 items in different size and price so I will have to put in calculation scenario like 510 products ... Geez! :) Can u suggest me any other way? (its THE ONLY thing i cant get to work and its crucial)... Cheers! A.

CustomerSpherose

Oh ... i missread quantity text field ... Ok so i have suggestion :P Can u add option: minimum quantity? :) Cheers! A.

Authorloopus

Hello, Ok, I note the request. Thanks :)